SHIPPING & RETURNS
For all orders, we do our very best to send your order as quickly as possible. If we have your items available in stock, we will send your order the next business day following the completion of your order. However, sometimes we need a little extra time to make your items if they are not currently in stock. Please allow from 1 business day up to a few weeks for order processing. If you need to receive your items within a specific time frame, please visit our "Contact Us" page or drop us a line at fridaskart@fridaskart.is and we will see what we can do for you!
Domestic Orders
We offer free shipping for all domestic orders. Orders will be sent with Iceland Post (Pósturinn) and we will send tracking details via email after the shipment has been sent.
International Orders
We use DHL International for all international shipments. They provide the quickest and most reliable service. There is a flat rate of 6.500ISK for all international orders. ATTENTION: It is imperative for international orders that you double check your shipment address and contact details prior to submitting your order. You will receive a confirmation email from us with your DHL tracking number in order to track your shipment. If DHL has any issues with delivery, they will use your contact phone number provided at check out in order to get in touch with you. If they are unable to make contact with you for delivery, they will re-send your order back to us in Iceland. In this case, you will be responsible for the return shipment fee. Your original order payment will be used to cover the costs of the return shipment fee.
Inbound VAT, Sales and Use Taxes, and Import Duties
We will include the original sales receipt and order value in the customs declaration. You are liable to pay any inbound taxes or duties imposed by your country's tax and customs authorities.
Skilareglur — Fríða skart
Íslenska
Skipti/inneign í verslun Hægt er að skipta vörum eða fá inneignarnótu innan 14 daga frá kaupum í verslun okkar, gegn framvísun sölukvittunar, að því gefnu að varan sé ónotuð. Vörur keyptar í versluninni eru ekki endurgreiddar.
Kaup í netverslun Um kaup í netverslun gildir lögboðinn réttur kaupanda til að falla frá kaupum og fá vöruna endurgreidda að fullu, sbr. lög nr. 16/2016 um neytendasamninga og reglugerð nr. 0435/2016. Fresturinn er 14 dagar frá þeim degi sem kaupandi tekur við vörunni. Neytandi ber ábyrgð á rýrnun á verðgildi vöru sem stafar af annarri meðferð en nauðsynleg er til að staðfesta eiginleika, einkenni og virkni hennar, sbr. 4. mgr. 22. gr. laganna.
Tilkynna þarf ákvörðun um að falla frá kaupum áður en fresturinn rennur út með því að fylla út rafrænt vöruskilaform hér: [Skilmálar/Skil].
Kaupandi ber kostnað af endursendingu. Við endurgreiðum allar greiðslur, þ.m.t. sendingarkostnað, innan 14 daga frá tilkynningu — en áskiljum okkur rétt til að bíða þar til varan er komin til baka eða sönnun um endursendingu liggur fyrir. Endurgreitt er með sama greiðslumiðli og notaður var við kaupin.
Undantekningar frá skilarétti Skilaréttur fellur niður fyrir vörur sem framleiddar eru samkvæmt sérstökum óskum kaupanda, og vörur sem hafa verið sérsniðnar eða áletraðar að ósk kaupanda.
Stærðarbreytingar á hringum Ein stærðarbreyting á hring er innifalin í kaupverði ef hún er gerð innan 30 daga frá kaupdegi. Sé hringur sendur í pósti til stærðarbreytingar greiðir kaupandi sendingarkostnaðinn.
Réttindi vegna galla Reynist vara gölluð gilda lög um neytendakaup nr. 48/2003. Ábyrgð seljanda gildir í 2 ár frá afhendingu. Sé söluhlutur ætlaður til verulega lengri endingar en almennt gerist getur ábyrgðartími verið allt að 5 ár, sbr. 2. mgr. 27. gr. laganna. Tilkynnið galla eins fljótt og auðið er.
Ágreiningur Náist ekki samkomulag getur kaupandi leitað til Kærunefndar vöru- og þjónustukaupa — www.kvth.is, Borgartúni 29, 105 Reykjavík.
English
In-store exchange/credit Items bought in our store may be exchanged or credited within 14 days of purchase, upon presentation of a receipt, provided the item is unused. In-store purchases are not refunded in cash.
Online purchases For online purchases, the statutory right to withdraw and receive a full refund applies under Icelandic law (Act no. 16/2016; Regulation no. 0435/2016). The deadline is 14 days from the day you receive the item. You are liable for any diminished value resulting from handling beyond what is necessary to establish the item's characteristics and function.
To withdraw, notify us before the deadline using our electronic return form: [Terms/Returns].
You bear the cost of return shipping. We refund all payments, including delivery costs, within 14 days of notice — though we may wait until the item is received back or proof of return is provided. Refunds are made using your original payment method.
Exceptions The right of withdrawal does not apply to items made to your specifications or clearly personalised/engraved at your request.
Ring resizing One free ring resizing is included if requested within 30 days of purchase. If mailed in for resizing, you cover the shipping cost.
Faulty goods Under the Icelandic Consumer Sales Act no. 48/2003, our liability for defects runs for 2 years from delivery. Where an item is intended to last substantially longer than is typical, this period may extend up to 5 years, per Art. 27(2) of the Act. Please report defects as soon as possible.
Disputes If we can't resolve an issue together, you may contact the Complaints Committee for Consumer Sales and Services — www.kvth.is, Borgartún 29, 105 Reykjavík, Iceland.