SHIPPING & RETURNS

For all orders, we do our very best to ship as quickly as possible. If your items are in stock, we send your order the next business day. Sometimes we need a little extra time to make your pieces if they are not in stock. In that case, processing can take up to a few weeks. If you need your order by a certain date, contact us at fridaskart@fridaskart.is, and we will see what we can do!

Domestic orders
Shipping is free on all orders within Iceland. Orders are sent with Iceland Post (Pósturinn), and we email you a tracking number once your order has shipped.

International orders
We ship all international orders with DHL, which offers fast and reliable delivery. A flat rate of ISK 6,500 applies to all international orders.

Please double-check your shipping address and phone number before placing your order. You will receive an email from us with your DHL tracking number. If DHL has trouble delivering your package, they will contact you using the phone number you provided at checkout. If they are unable to reach you, the package will be returned to us in Iceland, and the cost of the return shipment will be deducted from your payment.

Import duties and taxes
We include the original receipt and order value in the customs declaration. Any import duties or taxes charged by your country's customs authorities are the responsibility of the buyer.

Returns and refunds

Right of withdrawal
You have the right to withdraw from a purchase made in our online store within 14 days without giving any reason, in accordance with the Icelandic Consumer Contracts Act no. 16/2016. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods.

To exercise this right, you must inform us of your decision before the withdrawal period expires by a clear statement, for example, an email to fridaskart@fridaskart.is or a letter to Skólavörðustígur 18, 101 Reykjavík, Iceland. You may use our model withdrawal form, but it is not obligatory.

Returning the goods
Please send the goods back to us within 14 days of informing us of your withdrawal, to FríðaSkart, Skólavörðustígur 18, 101 Reykjavík, Iceland. You are also welcome to return them in person at our store. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Refunds
We will reimburse all payments received from you, including the cost of delivery (up to the cost of our least expensive standard delivery option), no later than 14 days after we are informed of your decision to withdraw. We will use the same means of payment as you used for the original transaction, at no cost to you. We may withhold reimbursement until we have received the goods back or you have supplied proof of having sent them.

Exceptions
The right of withdrawal does not apply to goods made to your specifications, such as custom-made pieces, rings made in a size we do not usually stock, or items engraved or personalised at your request.

In-store purchases
Items bought in our store may be exchanged or returned for store credit within 14 days of purchase, provided the item is unused and you present the receipt or a gift receipt. In-store purchases are not refunded.

Ring resizing
One ring resizing is included free of charge if requested within 30 days of purchase. If you send your ring to us by mail for resizing, you cover the shipping cost.

Faulty goods
If an item turns out to be faulty, you are entitled to remedies under the Icelandic Consumer Sales Act no. 48/2003. Depending on the circumstances, you may require us to repair the item or replace it, or you may claim a price reduction, cancel the purchase or claim damages. You may also withhold payment corresponding to your claim. Repair or replacement is free of charge.

Please notify us of a fault as soon as possible after you discover it. A complaint made within two months of discovering the fault is always considered timely. The complaint period is 2 years from delivery, or up to 5 years for items intended to last substantially longer than is usual.

Disputes
If we cannot resolve an issue together, you may contact the Complaints Committee for Consumer Sales and Services (Kærunefnd vöru- og þjónustukaupa), www.kvth.is, Borgartún 29, 105 Reykjavík, Iceland.

Seller
FríðaSkart – Kjölfar ehf., reg. no. 631292-2169, VAT no. 103750
Skólavörðustígur 18, 101 Reykjavík, Iceland · fridaskart@fridaskart.is · +354 898 8801