What forms of payment do you accept?
The We accept Visa and Mastercard for online orders. If you purchase in store, we can accept any form of payment.
What are your store's opening hours?
We are open Monday through Friday 10:00 - 18:00 and Saturdays 11:00 - 16:00. We have varying hours during holidays. Our holiday hours can be found here.
Where is your jewelry made?
Our jewelry is made in our workshop in Reykjavík, Iceland. Fríða designs all of her collections and pieces using various inspirations that she finds in and around Iceland.
I do not see my size listed, can I still order?
If you do not see your ring size listed in our drop down menu, please let us know! It is absolutely no problem to make any piece in your correct size.
I saw an item while visiting your store, but now I cannot find it in your online shop. Is it possible to order it?
Yes, of course! We try our best to keep all of our products listed in our online store, but sometimes we get a little behind. If you saw a piece that you loved while you were visiting our store, please use our "Contact Us" form or send an email to email@example.com to send us a message regarding that particular item. It would be great if you took a picture of the item to send our way, but if not, just describe the item and we will try to figure it out with you!
How can I properly care for my jewelry?
Silver: Over time, your silver pieces will tarnish. It is recommended to avoid wearing your pieces in the shower, at the beach, in the pool, and while working on projects that may require heavy lifting and put strain on your pieces. When your pieces have tarnished, we recommend a few options:
- Natural solutions: You can place your silver in a baking soda bath and something about aluminum foil need to explain this better. You can check out our detailed blog on the topic "here"!
- Purchase a silver cleaning solution to dip your pieces into. We recommend the Sambol brand. We use this product and have it for sale in-store, but you can also purchase similar products in your local grocery store usually.
Oxidated Silver: With time, your oxidated silver pieces will brighten. As your pieces rub against your skin, the outermost edges of your pieces will lose some of their oxidation as this is just a surface treatment. Most of our customers prefer this to happen, as it gives the pieces a beautiful antique quality, but you can always have your pieces re-oxidated for a small cost at your local jewelers to maintain the pieces darkness.
Gold: As with silver, we recommend to avoid wearing your pieces in the shower, pool, or at the beach and taking them off while at the gym or doing heavy lifting to protect them from the elements. With time, you may find that your gold has become a bit matte or have some scratches from every day wear and tear. If so, it is always an option to have your pieces polished to make them shiny and new again!
What materials do you use in your jewelry?
We use 925 sterling silver and 14k gold (585). We use a variety of stones in many of our pieces, including natural stones (topas, quartz, amethyst, and diamonds) and cubic zirconia. We only use diamonds, colored diamonds and natural stones in our gold pieces. Most of our silver pieces feature cubic zirconia, while some have have natural stones.
Do I have to pay import duties?
It is a possibility that your order may incur import taxes by customs in your country. Most countries have a duty-free limit for imported products, but it is important that you look up the rules in your country to be sure.
What's your return or exchange policy?
We will accept returns of undamaged items within 30 days of your purchase date. Simply send it back to us in the original packaging and we'll refund your purchase.
Can I pick up my online order in your store?
Absolutely! During checkout, choose "in-store pickup" for your shipping method. We will send an email or text confirmation when your order is ready for pick up.
What are your store's opening hours?
Our store opening hours vary depending on the time of year. They are listed at the bottom of each page and also here.
Do you still have more questions? Please use our "Contact Us" page or drop us a line at firstname.lastname@example.org and we will get your questions answered as soon as possible!